Cancellation Policy

Brick & Bolt Customer Cancellation Policy
  • Brick&Bolt connects the customer with service providers in the construction industry (individually, a "SP"). We endeavor to help customers discover and select an SP based on characteristics that matter most to them.
  • Brick&Bolt takes pride in the process of providing transparent and trustful construction services. Tremendous amounts of effort are being put by Brick&Bolt in understanding the customer's requirement and/or providing designs and other documents/details.
  • In the unlikely event that the customer decides to cancel the project after paying any portion of the booking amount, the customer shall inform Pluckwalk Technologies Private Limited (“Brick&Bolt”) of its intent to cancel clearly and specifically, from the email address provided to Brick&Bolt in writing, vide an email to (or such other e-mail address as may be provided from time to time) or registered post with acknowledgement due, mentioning the reason(s) for cancelation. Brick&Bolt on receipt of such e-mail or registered post, shall proceed to examine the cancellation on a case-to-case basis and shall follow the following principles in terms of cancellation.
    All cancellations made in the manner as afore-mentioned beyond 48 hours from payment of the booking amount will be subject to a non-refundable onboarding fee equal to 1% of the Construction Cost, along with the applicable service fee corresponding to the stage of service mentioned herein.

    Construction Cost refers to the total cost of the project before any discounts, if any. The service fee shall be calculated on the latest Construction Cost approved by the customer.

    The service fee liable to be retained by Brick&Bolt is as per the schedule provided below, in addition to the non-refundable onboarding fee:
    Service Stages
    Stage-Wise Fees
    Design Stage1.00%
    Structural Stage3.50%
    Pre-Construction Stage2.50%
    Construction Stage2.00%
    Any cost borne by the contractor during the Construction Stage for resource mobilization over and above the 2% stage-wise fees aforementioned, will be charged on actuals. In case of dispute between customer and contractor regarding the charges, the final decision on the amounts chargeable and/or additional time required in this regard shall rest with Brick&Bolt.

    Any additional services, not mentioned in the schedule above, will be charged on actuals

    The fees mentioned above are inclusive of Taxes.

    For any cancellations subsequent to the start of the project, such cancellation amount shall be deducted as per the terms of the agreement between Brick&Bolt and the customer.

    Where any architectural / structural designs are completed or where data is collected like digital survey or where a soil test is conducted, such information / final documentation shall be shared if applicable only as per the schedule.
  • In the event that the costs incurred by Brick&Bolt in the course of providing the afore-mentioned services, exceeds the amounts paid by the customer, the customer shall be liable to pay such excess to Brick&Bolt or to such other persons as referred by Brick&Bolt, in writing, within a period of 30 (thirty) business days from Brick&Bolt issuing a written notice informing the same. In the event that the customer does not pay such excess amount within the specified period, Brick&Bolt shall be additionally entitled to interest at the rate of 18% per annum until date of receipt of the said sum along with applicable interest.
  • Brick&Bolt shall transfer the refund amount, if any, payable to the customer after making suitable deductions and adjustments by Brick&Bolt in the manner as provided for above, to the bank account provided by the customer, within 30 (thirty) business days from the date Brick&Bolt and the customer mutually agree on the final value of the refund amounts. No cash refunds are possible.
  • Brick&Bolt reserves at its absolute discretion, the right, to modify the cancellation policy at any time without prior notice to the customer and its decision regarding the same shall be final and binding on all parties. The customer shall continue to be bound by such changes to the terms and conditions.